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Warranty Return Refund Policy

Thank you for shopping from Nyxcam.We highly appreciate your support for our security products and security camera system.We also want to know whether you have a rewarding experience while you’re exploring,evaluating and purchasing our products at Nyxcam Amazon store.

We are confident that you will be thrilled with the products you purchase from Nyxcam.That’s because we do our best to ensure that they’re designed and created to your needs. We understand, but sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to warranting and returning a product.

Warranty Policy
Nyxcam values your business,and always attempts to provide you with the best service.Read the following warranty policies carefully to know about the warranty service provided by Nyxcam.

1. Warranty Period
Nyxcam provide 2 years’limited warranty for the Security System Products purchased from Nyxcam.

Please email us with products SN.And then you can receive the 2-year limited warranty from your invoice date within 90 days of purchase.

If you did not email us with products SN.We have rights to regard the purchased time is our manufacturing time.

2. Warranty Forfeiture
Warranty is void in the following situations:
(A) Products have marks as “sample” or “Not for Sale;
(B) Products were purchased from unauthorized distributors,agents or resellers;
(C )Trademarks, SN tags, product stickers have been removed;
(D) Products are misoperated, improperly used or the surface was scratched;
(E) Abuse other firmware,upgrade without the authorized our technician’s guidance;
(F) Damage has resulted from accident, dismantling,abuse,or service or modification by someone other than the appointed vendor, souse, fission or the spare part has been over the period of warranty;
(G) Because of improper working environment or operation,the products were damaged,such as improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, using wrong power adapter, etc;
(H) Products are damaged due to the violation of direction on safe battery handling and usage;

3. Limitation of Damages
Nyxcam is not responsible for other extra warranty or commitment promised by resellers, agents, distributors or any other third parties. If they promised you some extra commitment or warranty, please ask for written documents to protect your rights and interests.

In addition to the above warranty forfeiture, in no event will Nyxcam be responsible for any consequential, incidental, exemplary, or special damages, including any damages for lost data or lost profiles,arising from or relating to this limited warranty or the product,and Nyxcam’s total cumulative liability arising from or related to this limited warranty or the product will not exceed the amount actually paid for the products by you.

Return & Refund Policy
At nyxcam Amazon store,return&refund policy are based on Amazon regulations.

At nyxcam store, we are committed to our customers’ satisfaction.If the product did not meet your expectations,you can request for a full refund or exchange within 30 days from the purchasing date.

After 30 days, only replacement or repair for the products are accepted. We will not refund beyond the 30 days of the Order date.

Customers must inform us within 30 days of the order date if they are missing products’ part or receiving the wrong products.

Products purchased from other channels except Nyxcam official website are subject to the specific policies of each platform.Nyxcam is not responsible for their refund and return.

1. Return Policy for Products Purchased from Nyxcam
If the Nyxcam product that you purchased directly from Nyxcam does not meet your satisfaction or does not apply to your installation application (the “Product for Refund”), you may return your Product for Refund to Nyxcam for a full refund within 30 days of the order date unless otherwise specified in the products’ listing on our website, on the receipt or packing slip. You are responsible for the shipping fees. Beyond the end of those 30 days,refund and exchanges are not available.

Unwanted Item
  Items Responsibility of Freight
Refund Replace Return to Nyxcam Nyxcam to Customer
Within 30 Days     Customer  
Within Warranty        

A) Return Products within 30 Days for Refund
To avoid any delay or denial of processing your refund request, please verify that your Product for Refund satisfies all of our following inspection criteria (the “Inspection Criteria”).

The Product for Refund must be:
1.In the original manufacturers packaging, and shipped securely;
2.Complete with all the accessories, documents,and standard certification labels originally, including, but is not limited to, UL listing, capacity, brand name, UPC code;
3.Free of any permanent alterations including, but not limited to paint, altered connection inputs, severed wires or cables, or indication of removed screws/fasteners or seals;
4.Free from damages of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or damages resulting from power surges;
5.Labeled with a security seal, which is intact and not tampered with.

For your benefit, we recommend that you use a traceable carrier that can provide you with the delivery confirmation to ship your Product for Refund back to the location instructed in the RMA authorization. Nyxcam shall not be responsible for any loss or damage to the Product for Refund caused in transit.

The Product for Refund will be thoroughly inspected by Nyxcam when received and a decision will be made whether the Inspection Criteria are met. If your Product for Refund fails to satisfy the Inspection Criteria (the “Non-conforming Product for Refund”) and has been shipped to Nyxcam, your Non-conforming Product for Refund will be rejected or subject to a restocking fee of up to 15% at Nyxcam’s sole discretion. The inspection may take up to 5 business days from the time your Product for Refund is received.

If the Non-conforming Product for Refund is rejected by Nyxcam, you will afford the cost and fees of shipping the Non-conforming Product for Refund from Nyxcam back to you.

B) Return Defective Products within Warranty Period
In the event that your Nyxcam product becomes defective and if it’s within Nyxcam’s limited warranty and within the warranty period (2-year warranty), you may return your defective product (the “Returned Product”) to us for repair or replacement.

If the product is defective (not manmade defective) when you receive it, within 30 days, you can return to Nyxcam and get a full refund or replacement. Nyxcam are responsible for the shipping fees. Beyond the 30 days but within Warranty, a full refund is not available, but replacement or repair is acceptable, and you are responsible for the return-to-Reolink shipping fees.

If the product is manmade defective, refund or replacement is not available within 30 days. Within Warranty, replacement or repair is acceptable, but you are responsible for any of the service charge, shipping cost and other fees.

Policy of  Defective Products

Defective(Support Confirm)
  Items Responsibility of Freight
Refund Replace Return to Nyxcam Nyxcam to Customer
Within 30 Days     Nyxcam Nyxcam
Within Warranty     Customer Nyxcam

Manmade Defective
  Items Responsibility of Freight
Refund Replace Return to Nyxcam Nyxcam to Customer
Within 30 Days Not Available
Within Warranty   (Customer pay service charge) Customer Customer


C) Return Procedures
Before returning any product to Nyxcam for any reason, please first fill out an RMA (Return Merchandise Authorization) request form and then send it to Nyxcam support center via email at support#nyxcam.com (replace # with @) to obtain an RMA number. You can download the RMA request form here (RMA download file). Online RMA requests are processed within 2 business days. Nyxcam customer support can also assist you in obtaining an RMA number.

After receiving your RMA number, pack the item(s) very well with the original box and all the original accessories included such as power adapters, brackets, cables, manuals, and driver CD disks. The RMA number must be on your return-shipping label and in the box.

Once your return is approved, please ship the product in original packaging to the address we provided. We will process your refund and automatically apply a credit to the credit card associated to your original order. Please allow 7-15 business days for credit to clear.

D) Shipping in Returning Process
For your own benefit, we recommend that you use a traceable carrier that can provide you with delivery confirmation to ship your Returned Product back to the location instructed in the RMA authorization.Nyxcam shall not be responsible for any loss or damage to the Returned Product caused in transit.

If the returned product is tested and found to be non-defective or not covered by the Nyxcam’s limited warranty by the certified Nyxcam RMA technicians, you should be responsible for arranging shipment of the returned product from Nyxcam to your location.

In the event that a replacement product is needed immediately, a cross-shipment option is available if the original purchase date is within 6 months of the cross-shipment request. Nyxcam will ONLY provide free ground cross shipment to the continental USA destination. Any cross shipment to areas outside the continental USA will be charged additional shipping cost and other fees.

Requesting this option implies that your returned product has the defective part and you will ship it back to Nyxcam within 25 calendar days of the authorization of the cross shipment.

If the returned product is verified not covered by Nyxcam’s limited warranty by the certified Nyxcam RMA technicians, you should be responsible for arranging shipment of the returned product from Nyxcam to your location.

If the Nyxcam product that you have purchased from the third-party stores or vendors does not function to your satisfaction or does not apply to your installation, please contact the third-party store or vendor where the product was originally purchased for the return and refund policy. All the return and refund processes related to the Nyxcam products purchased from third-party stores or vendors are subject to the specific policies of the third-party stores or vendors. Please refer to the return and refund policy of the original store or vendor that you purchased your Nyxcam product for specific information.

3. Upgrade or Exchange Policy
Nyxcam is unable to exchange any returned product with a different type unless the returned product satisfies all the following requirements:
1. The returned product is returned to Nyxcam for repair or replacement under the Nyxcam’s limited warranty and within the warranty period (2-year warranty);
2. The returned product is found to be defective and non-repairable by the certified Nyxcam RMA technicians;
3. Products under the same model to the returned product are out of stock.
If the returned product satisfies the described requirements, Nyxcam will offer, at its sole discretion, a variety of options for substitution or an upgrade product.
4. Missing Parts Policy
In the event that your ordered product comes to your hands with parts missing, the specific policies depend on where your products are shipped from.

A). For Orders Shipped Directly from Nyxcam’s Warehouse
If your ordered product arrived incomplete, Nyxcam may require image confirmations at our discretion before replacements for any missing part that is shipped out.
If your order included the product with a hard-disk drive, and a hard-disk drive was not installed in the product that you received,Nyxcam may ask for image confirmations before exchanging the product you received with a complete one.
If your order was not delivered or the ordered product arrived damaged, please contact Nyxcam customer support. In the event that your ordered product arrived damaged or incomplete due to external damages, please keep all interior and exterior packaging as this is needed when we file the shipping claim with the carrier service we used to ship your order.

B). For Orders Shipped from Third-Party Stores or Vendors
If your order arrived incomplete, was not delivered, or the ordered product was damaged, please contact the third-party store or vendor where the order was placed and shipped through the detailed policy or information.

We are sorry to learn that you are not 100% satisfied with your purchase. Please keep in mind that we are standing by 24/7 if you have any questions about our products or service. You may reach us by writing emails to support#nyxcam.com (replace # with @).
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